Returns & Exchanges
We stand by the quality of our natural merino wool gear and offer a 30-day return policy for all items in their original, unwashed condition. If you are not completely satisfied with your purchase, we provide a seamless process to ensure you find the perfect fit or receive a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided through the portal and securely package your items in their original packaging.
Drop Off Package
Take your package to the nearest authorized shipping carrier location or schedule a pickup for maximum convenience.
Receive Refund
Once our warehouse inspects the returned gear, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing